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2014 Shows

Scottsdale restaurant owners Amy and Sammy became instantly infamous last May, after they say they were depicted as villains on the reality TV show Kitchen Nightmares. The couple was seen berating staff, customers and even host Gordon Ramsey, who ultimately threw his hands up in the air and walked out. But Amy and Sammy claim all the drama was manufactured for television and insist that their character was misrepresented. They say that since their episode aired, they’ve been threatened and bullied by bloggers and reviewers online -- and as a result, both their business and their marriage have suffered. Dr. Phil has some tough questions for the couple about their actions on the reality show -- was it smoke and mirrors for TV or just bad behavior? Then, Amy and Sammy come face to face with one of their cyber-reviewers, Michael, who says that the couple needs to stop picking fights with their critics and start taking ownership in the situation. How do they respond? Plus, Dr. Phil calls on public relations expert Howard Bragman to give Sammy and Amy advice for changing their image -- and getting their business back on track. What does he say they must do? And, will they be open to it?

Find out what happened on the show.
Replied By: dana201415 on May 23, 2014, 12:39AM
Two psychos with a criminal past. They're like the Bonnie and Clyde of cooking.
Replied By: gussiemygirl on May 12, 2014, 3:59PM
When Amy says that people made those horrendous threats that she says she received online, I do not believe s  word of it. She says it because she thinks it will bring sympathetic people to her side of the controversy. But she is so ridiculously transparent that it's laughable. She's ridiculous !

If a customer gives a tip that he or she intends to go to the server, and the owner of the restaurant keeps that money, he is commiting fraud and it is really shameful behavior. He is not a good man.

They are not nice people. 

Replied By: looopy on Apr 15, 2014, 6:41PM - In reply to mommatoad
There is no way to stop "trolls"--people who say the nastiest, meanest, most hurtful things they can think of under the cloak of anonymity, things they'd NEVER say face-to-face. The reason they do it is to eliit a response. When they get a crazy response from someone like Amy, they've won. If she'd stop the constant monitoring and responding to comments, they'd get bored and go somewhere else. BTW, not all the comments are threatening or insulting. Some of them are simply critical of their food, professionalism or behavior, which is what Yelp is for... reviewing restaurants. 

The Internet IS anonymous, and because nine times out of ten you will never catch the perpetrator of the hate, you must simply ignore it. If you talk to young people, they'll tell you that trolls are to be expected on any discussion forum. But if you respond, they get what they want. DON'T FEED THE TROLLS. 
Replied By: looopy on Apr 15, 2014, 6:15PM - In reply to moonshugar
REALLY? Geez. So she's not just lying to herself, she's lying to everyone. When/where was this proved?
Replied By: spizzakid on Apr 14, 2014, 2:01PM
I have always liked Dr. Phil.  I was disappointed this time.  He had his good points which I agree with but there are a couple of things I think he should have done different.  Dr. Phil, in all fairness you should of had Gordon Ramsey on your show with Amy's Baking Company at the same time.  With being a past owner of a restaurant I was able to see things that other people might not see.  First of the the customer is always right even tho you know they are wrong.  The other thing I don't agree with is you endorsed this restauarnant without even going there and tasting their food but yet you put camera's in their restaurant  and saw what goes on and you still endorsed it on the word of your staff.  You have a great staff but people's palates for food are all different.  My husband and I live in a rural area and in our opinion the food here sucks at the restaurants and the service is bad.  We made the choice to live here so that's our problem and we deal with it.  End result we might go out to eat once or twice a year and yep we get disappointed every time.  I cook 99.9% of our meals at home.  People look at us weird when we are asked if we want a BBQ Bologna sandwich and we tell them we don't eat that stuff.  Like I said we made our choice and we are dealing with it.

So, since Kitchen Knightmares had a reunion I think you should have them on the show again but this time with Gordon Ramsey.
Replied By: katskradle on Apr 14, 2014, 11:24AM - In reply to roseredm
They were back on Kitchen Nightmares last Friday the 11th for a follow up interview and Samy said he doesn't give servers their tips because he pays them well enough, between $8-$14 an hour (whether I believe that is another story). That's still no excuse though. A tip is given as a little extra thank you for a job well done. It should have nothing whatsoever to do with the server's regular wage.
Replied By: lisazon on Apr 14, 2014, 3:53AM - In reply to cinheart
These two should know they are not going to win an argument with Dr.Phil.
Replied By: lisazon on Apr 14, 2014, 2:07AM - In reply to rammstein1
I agree with your comment. Also, I know a couple from Israel, they are the most soft spoken and enlightened among my acquaintances.

These two are in their own little world and in complete denial.
Replied By: rammstein1 on Apr 13, 2014, 9:26PM - In reply to upsydasy
Upsydasy, they got plenty of money and they will win out in the end because they are right and all the rest of the world (the internet, the comments, the diners, the newspapers, the media, Gordon Ramsay, Dr. Phil, the Dr. Phil show experts, etc. etc.) will fall in line and bow down to them because they have and always will be right no matter what. Inconsequential things like being wrong is beneath them because even if they were found to be wrong that would still not be important to them because they are right all the time.
Replied By: barcham99 on Apr 13, 2014, 8:03PM
They still refuse to take any responsibility for this mess. There are solutions to all of their problems.The reservation problem is simple to solve...all they have to do is require a valid credit card number before accepting a reservation. No valid card, no reservation. Many high end establishments have this requirement.
They need to have a customer satisfaction policy in place and be willing to back it up. Despite what they may feel, the customer is ALWAYS right. Regarding employee tips, they should consider themselves lucky. If they pulled garbage like that here in Montreal, they would not be in business very long and would be subject to heavy fines. If they do not believe their servers work hard enough to deserve their tips, they should be hiring better employees. Some people should not work with the public and I think we have two perfect examples of that here. I wish them luck because they are going to need it.
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